Email address. Get in touch with the agent, or pick up a refund application form from our ticket offices, and complete and forward this, with the unused ticket, to the agent. Please enter your login details below. An update on ticket refund policy Advance tickets purchased prior to 07:00 Monday 23 March 2020 can now be refunded in full with no admin fee.. Additional Info - For walk-up and advance tickets purchased online, please request refunds or change of journeys by logging into your Greater Anglia account (not seasons account). Greater Anglia doesn't seem to get it. The refund calculation will be the difference between the price you paid and the cost of a ticket or tickets for the period for which you have actually used the ticket, plus an administration charge. Refunds Department Greater Anglia The Hub Colchester North Station Colchester CO1 1JS United Kingdom. Greater Anglia has an established monitoring system for checking information provided to validate a claim Your application form should reach us within 28 days of the date of the incident You should receive your compensation payment within 14 days of our agreeing your claim Lorraine Parker, 51, has been left infuriated with train firm Abellio Greater Anglia after it refused to refund part of her yearly season ticket despite having a change in job circumstances. When it comes to fares and refunds, the industry needs to be consistent so that all customers across the whole of the UK are treated correctly and … For tickets bought from an agent. If you purchased a paper or smart season ticket at a station booking office you can submit a refund request here. *SEASON TICKET REFUNDS* We're dealing with a large number of refund ... requests. People aren't after refunds and reimbursements, or enjoy moaning. If you have purchased a daily ticket (not a season ticket) on our website or on our mobile app rather than at a station, you can now easily request your free refund through your account. Season Ticket refunds can take up to 28 days and will be refunded to the method of … Delay repay — compensation if your train is delayed If you have purchased a daily ticket (not a season ticket) on our website or in our mobile app please log-in to your ‘My Greater Anglia' account, where you can request a refund. Password Walk-up tickets, bought at a Greater Anglia station or from the Greater Anglia website or app, are now eligible for a full refund with no admin fee. Log in. Greater Anglia April 23 at 1:19 PM Staff at Colchester station tonight joined the nation in saying than ... k you NHS, thank you care workers, thank you shop workers, thank you delivery drivers, thank you school staff, thank you to all key workers keeping our country going during this time of national emergency. However, Greater Anglia works alongside and in partnership with the rest of the rail industry and the Department for Transport.
We have introduced revised arrangements to make it as easy as possible for you to change or cancel your travel plans. You can apply for a refund within 56 days of the date of the ticket. I was caught stranded in London last Monday with the storms - Greater Anglia cancelled all trains and provided no alternative means of travel (ie. To help us to process yours more quickly, if you're applying for a refund on your paper season ticket, this is what you have to do to your ticket: *Write "refund" and today's date on it *Cut it from corner to corner *Take a photo of defaced ticket and your photocard *Upload photo with the online form. If you bought your ticket from Gatwick Express, Great Northern, Southern or Thameslink, enhanced arrangements for refunds and exchange are detailed below. For Smart Seasons refunds bought online click here.
Greater Anglia said it can take longer to refund some customers due to strict financial controls and checks that are necessary when processing large sums of money.
This applies to any tickets bought between now and 31 May 2020. If you bought it online, you will be able to request a refund online by logging into your account. For daily tickets bought a station, please use this form. Please log-in to your ‘My Greater Anglia' account to do this. So I ended up hiring a car just to me, the wife and my 2 young children home, thinking that GA would refund me. no other routes to Norwich, no buses). Refund Policy Delays of over 30 minutes 50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket Delays of over 60 minutes 100% of the cost of a single ticket or 100% of the cost of the relevant portion …
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